## Shipping & Ticket Delivery Policy ### 1. Scope This Shipping & Ticket Delivery Policy explains how **tickets and related materials** are delivered when you make a purchase through the **STATUS 200 OK** platform (hereinafter: **"platform"**). These are **platform rules** and apply to all orders placed via the platform. Each **individual event** may additionally describe **specific delivery conditions** in its own Terms of Service / Event Rules. Those conditions are **separate from this page** and you **must read and accept them before participating in any event**. STATUS 200 OK has a **contract with each organizer** that regulates how tickets and any related materials are distributed using the platform. --- ### 2. Electronic (digital) tickets For most events, tickets are delivered **electronically**. After successful payment: - you will receive a **confirmation email** at the address associated with your account or entered during purchase, - your tickets will typically be available: - as **e‑tickets** (PDF, QR code or similar) sent by email, and/or - in your **user account** on the platform, where you can view or download them. You are responsible for: - providing a **valid and accessible email address**, - regularly checking your **inbox and spam/junk folder** after purchase, - safely storing your tickets (for example, not sharing codes publicly). If you do not receive a confirmation email or ticket within a reasonable time after successful payment, please contact us using the contact details on the platform and include: - your full name, - email used for purchase, - event details, - any transaction or order ID (if available). --- ### 3. Physical materials and starter packs For some events, the organizer may provide **physical materials** (for example, wristbands, badges, starter packs, promotional items). The method of delivery of such materials is determined by the **event organizer**, and may include: - **on‑site pickup** at the event venue (for example, at a registration desk or ticket office), - **pickup at a designated location** before the event (for example, a physical store or office), - **postal or courier delivery**, if explicitly offered by the organizer. The specific rules (pickup locations, dates, times, required documents, delivery fees, deadlines, etc.) will be described in the **event description or organizer’s terms**. STATUS 200 OK: - provides the platform that displays this information and registers your order, - may transmit your data to the organizer or delivery partner for the purposes of delivery, - is **not the shipping company** and does not independently control physical delivery times or conditions. If you have questions related to the delivery of physical materials for a specific event, please check the **event information** first and then contact us or the organizer as indicated there. --- ### 4. Responsibility for access and delivery Delivery is considered **successfully completed** when: - in the case of **electronic tickets**: the platform and/or email service has made the ticket available to you (for example, in your account or to the email address you provided), and - in the case of **physical delivery**: the materials have been handed over in accordance with the delivery method selected by the organizer (for example, on‑site pickup or courier delivery, according to the event rules). STATUS 200 OK is not responsible for: - problems caused by **incorrect or inaccessible email addresses**, - failure to check your email or account in a timely manner, - loss or theft of tickets after you have received or downloaded them, - delays or issues caused by **postal or courier services**, if such services are used by the organizer. However, we will make reasonable efforts to assist you in: - resending confirmation emails or e‑tickets where technically possible, - clarifying the status of your order and the delivery method in cooperation with the organizer. --- ### 5. Changes to the delivery method The **organizer** may, for justified reasons (for example, security, logistics, regulatory requirements): - change the **method of ticket delivery** (for example, from physical to electronic tickets), or - adjust pickup **locations, dates or times**. In such cases: - we and/or the organizer will **inform you via email or through the platform** as soon as reasonably possible, - we will provide updated instructions to ensure you can **access your tickets and materials**. These changes do not automatically entitle you to a refund, unless the relevant event rules or law provide otherwise. For refund rules, please refer to the **Refund Policy** and the **event’s own terms**. --- ### 6. Contact and support If you have any questions or problems related to: - non‑receipt of electronic tickets or confirmation emails, - unclear instructions for pickup of physical materials, - discrepancies between the information on the platform and what you received, please contact us using the contact details published on the platform, and provide: - event name, - order/transaction details, - your contact information, - a short description of the issue. We will review your request and, if necessary, coordinate with the **organizer** or **delivery partner** to help resolve the issue. --- ### 7. Changes to this Shipping & Ticket Delivery Policy We may update this Shipping & Ticket Delivery Policy from time to time. When we do so, we will **publish the updated version on the platform**. Significant changes may also be communicated via email or in‑account notifications. It is your responsibility to **periodically review this page**. Continued use of the platform after the publication of changes means that you accept the updated Policy. Date of last update: March 2026