## Refund Policy ### 1. General principles This Refund Policy explains how **refunds and cancellations** are handled when you purchase tickets or related services through the **STATUS 200 OK** platform (hereinafter: **"platform"**). These rules are **platform rules** and apply to all purchases made via the platform. Each **individual event** may have its own **refund and cancellation rules**, defined by the **event organizer** in the event’s Terms of Service / Event Rules. Those rules are **separate from this page** and you **must read and accept them before participating in any event**. STATUS 200 OK has a **contract with each organizer** that regulates how ticket sales, refunds and settlements are technically and financially handled through the platform. --- ### 2. Role of STATUS 200 OK and the organizer - **STATUS 200 OK** operates the platform and handles the **technical part** of ticket sales and, where applicable, refunds. - The **event organizer** defines: - whether tickets are refundable, - under which conditions (for example, event cancellation, postponement, change of date, change of venue, minimum notice period), - whether administrative fees apply. - The **organizer is responsible** for deciding if a refund request meets the event’s rules and, where applicable, for approving or denying refunds. - The platform implements the organizer’s decision through the payment provider, in accordance with the organizer contract and applicable law. --- ### 3. Standard rule for ticket purchases Unless explicitly stated otherwise in the **event’s own terms**, **tickets are considered non‑refundable** once the purchase is successfully completed. This means that, as a general rule: - if you change your mind, - if you are unable to attend for personal reasons (for example, illness, travel issues, schedule conflicts), - if you make an error when selecting the event, date, category or number of tickets, the ticket **will not be refunded**, except where the event’s rules or applicable law provide otherwise. Always check the **event description and organizer’s terms** before confirming your purchase. --- ### 4. Event cancellation, postponement or material change If an event is: - **canceled**, - **postponed** to another date or time, - **materially changed** (for example, significant change in location or format), the applicable solution (refund, ticket transfer, voucher, alternative date, etc.) will be determined by the **organizer’s rules** and, where relevant, by law. In such cases: - We will **inform you by email or via the platform** as soon as we receive official confirmation from the organizer. - We will clearly describe the **steps you need to take** (for example, how to request a refund, deadlines, options for exchanging or transferring tickets), following the organizer’s instructions. - Where a refund is approved, it will normally be processed **via the same payment method** used for the purchase, within a reasonable period after approval by the organizer and/or payment provider. STATUS 200 OK is **not responsible** for decisions made by the organizer regarding whether an event is considered canceled, postponed, changed, or what specific compensation is offered, but will provide technical support to implement those decisions. --- ### 5. Technical or billing errors If you believe that: - there has been a **technical error** during purchase (for example, you were charged but did not receive a ticket, or you were charged multiple times), or - there is a **billing error** (for example, incorrect amount charged compared to the order), please contact us via the **official contact channels** listed on the platform as soon as possible, providing: - your full name, - the email used for the purchase, - order/transaction ID (if available), - a short description of the problem and any supporting evidence (such as screenshots or bank confirmation). We will investigate your request together with the **payment provider** and, where relevant, the **organizer**. If an error is confirmed, we will **correct it**, which may include issuing a full or partial refund or other corrective action, in accordance with applicable law and contracts with the organizer. --- ### 6. Time limits Certain refund or complaint options may be subject to **time limits**, for example: - deadlines set by the **event organizer** in their terms, - deadlines imposed by **payment providers or banks** (for chargebacks or disputes), - legal deadlines for filing complaints. It is your responsibility to: - review the **event’s own refund and cancellation terms**, and - submit any requests for refund or complaints **within the applicable deadlines**. Requests submitted after the expiry of such deadlines may be rejected. --- ### 7. Non‑refundable fees In some cases, specific components of the total amount paid (for example, **service fees, processing fees or transaction costs**) may be: - **non‑refundable**, or - only **partially refundable**, even if the ticket itself is refunded, depending on: - the event’s rules, - the organizer’s policy, - the payment provider’s rules, - and applicable law. The details on fees are usually shown **before you confirm the purchase**. By completing the purchase, you accept these conditions. --- ### 8. How to request a refund or raise a question If you wish to: - request a refund, - ask a question about refunds for a specific event, - report a possible error, please contact us using the contact details provided on the platform, and include: - information about the event, - order/transaction details, - your contact data, - a clear explanation of your request. We will review your request and, where necessary, coordinate with the **organizer** and/or **payment provider**, then inform you about the outcome and next steps. --- ### 9. Changes to this Refund Policy We may update this Refund Policy from time to time. When we do so, we will **publish the updated version on the platform**. Important changes may also be communicated via email or through notices within your account. It is your responsibility to **periodically review this page**. Continued use of the platform after changes are published means that you accept the updated Refund Policy. Date of last update: March 2026